Grievance Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to receive and resolve any concerns you may have regarding your use of Astro Aata Hai.

How to file a grievance

Email admin@kalatomlabs.com with the subject line prefixed "Grievance:". Include:

• Your name and preferred contact information.
• A clear description of the grievance.
• Any relevant details — the URL, screenshots, dates, and specific behaviour of the Service that concerns you.

Our commitments

• Acknowledgement within 24 hours — we will confirm receipt of your grievance and share a ticket reference.
• Resolution within 15 days — we will investigate and respond substantively within 15 days from receipt, in line with IT Rules 2021 requirements.
• Escalation path — if you are not satisfied with the resolution, you may escalate to the appropriate regulatory authority. Contact details will be provided in our response.

What kinds of grievances we handle

• Concerns about content generated by the AI Jyotishi.
• Personal-data protection concerns under the Privacy Policy.
• Requests to exercise rights under India's Digital Personal Data Protection Act, 2023 — access, correction, erasure, portability.
• Reports of any behaviour of the Service that you believe violates the law or these terms.

Data-protection matters

Grievances specifically related to the processing of personal data are handled by the same officer, in line with our Privacy Policy. If you would like a copy of your data, correction of inaccurate data, or deletion, please write with subject "DPDP Request:".

Non-response

If you do not receive an acknowledgement within 24 hours, please re-send the email or use the in-app Beej Mantra feedback widget with category Bug. Genuine grievances will always be treated with priority.